Privacy Policy

1. Introduction

Abdul Kalam Pilates operates publicly as Pilates with Abdul. This policy explains how personal information is collected, used, protected, and retained when you visit the website, submit an enquiry, complete intake documents, purchase a package, or attend sessions.

2. Information Collected

Information collected may include:

• Name, email address, phone number, and general availability
• Emergency-contact details
• Consultation responses, reasons for beginning, and movement history
• Health information relevant to suitability and session planning, including injury, surgery, pregnancy or postpartum status, medication, diagnosed conditions, and medical-clearance documents where supplied
• Scheduling, attendance, package, payment, refund, and communication records
• Technical information necessarily processed by website hosting, email, payment, or scheduling services

Only information reasonably required to review whether a request falls within the studio's scope, plan instruction, administer the teaching relationship, respond to emergencies, and maintain necessary records is requested.

3. How Information Is Used

Information may be used to:

• Review consultation requests and consider whether the studio format, scope, availability, and practical arrangements appear suitable for what has been described
• Schedule and manage sessions
• Adapt instruction according to the information disclosed
• Respond appropriately in an emergency
• Administer packages, payments, refunds, and attendance records
• Communicate necessary administrative or safety information
• Maintain records required for studio operations or applicable legal obligations

Information is not used for unsolicited marketing.

4. Sharing & Limited Disclosure

Personal information is not sold or rented. It may be disclosed only where reasonably necessary:

• To service providers supporting website hosting, email, payments, scheduling, document storage, or communications
• To an authorised representative for the limited contingency described in the Terms of Sale, where the instructor is unable to communicate and active packages must be closed or refunded
• Where disclosure is required by law, legal process, or a competent authority
• Where necessary to protect a person's safety in an emergency

Service providers process information under their own terms and privacy practices and should receive only the information necessary to provide the relevant service.

5. Photographs, Quotations & Public Material

Client photographs, quotations, testimonials, or other identifiable client material are published only where separate permission has been obtained for that use.

Aggregated or anonymised studio information may be used in Journal articles or other educational material where individual clients are not reasonably identifiable.

6. Data Protection & Confidentiality

Reasonable administrative and technical measures are used to protect personal information against unauthorised access, loss, misuse, or disclosure. Health and movement information is handled with professional discretion and is accessed only for purposes connected with the studio relationship.

No method of electronic storage or transmission can be guaranteed to be completely secure. Where a data-security incident is identified, reasonable steps will be taken to contain it and to provide any notice required by applicable law.

7. Data Retention & Re-enrolment

Enquiry information is retained while the request is being reviewed and for a reasonable period afterwards to maintain an administrative record.

A teaching relationship is treated as ended when the active package has been completed, closed, or expired and no further package has begun. Within three months after that point, and after any outstanding payment, refund, safety, complaint, or dispute matter has been resolved, paper intake forms and other paper records containing client-specific health or personal information are securely shredded. Corresponding digital intake, health, emergency-contact, and session-planning information held by the studio is deleted where reasonably practicable.

Payment, refund, invoice, attendance, communication, or other limited administrative records may be retained for longer where reasonably necessary for tax, accounting, legal, safety, or dispute-resolution purposes. Information held by service providers may also remain subject to their own retention and backup processes.

If a former client returns after the previous intake and client records have been destroyed, the return is treated as a fresh enrolment. A new consultation and intake form must be completed, and current health, emergency-contact, and other required information must be supplied again before sessions resume.

Information that is no longer required is deleted, securely destroyed, or anonymised where reasonably practicable.

8. Your Requests

You may request access to, correction of, or deletion of your personal information. Where processing depends on consent, you may also withdraw that consent, subject to information that must reasonably be retained for an active package, recordkeeping, dispute resolution, or applicable legal obligations.

Requests are typically acknowledged within 5 working days. Identity may need to be verified before a request is completed.

9. Third-Party Links

The website may link to third-party websites or services. Their handling of personal information is governed by their own privacy policies, not this policy.

10. Questions & Grievances

Questions, correction requests, deletion requests, or privacy concerns may be sent to the email address below. The request should include enough information to identify the relevant records and the action requested.